State Farm® Insurance Agent Edgar Ortiz
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Alexa Martinez
October 2, 2024
5
out of
5
rating by Alexa Martinez
"This is what I call customer service - Christina is always in a GREAT/positive attitude… very patient/helpful to answer any questions or concerns. Since day one; I have NOT had any complaints in regards my insurance nor with her customer service. She’s very detailed to explain. Every question I ask, she answers them right away and very clear. She’s very knowledgeable. I’m very happy with State Farm but mostly with the customer service Christina provides."
We responded:
"Alexa, thank you for taking the time to share your feedback! The Edgar Ortiz State Farm Agent team is delighted to learn Christina has provided exceptional service. We are glad to hear she has addressed your questions and concerns. It’s fantastic to know that your experience with our team and State Farm has been positive. We hope to serve you again soon! –Edgar"
Azucena nolasco
October 1, 2024
5
out of
5
rating by Azucena nolasco
"I have been with State Farm for a while now with this Pico Rivera office location specifically (Main Agent: Edgar Ortiz), and I LOVE LOVE LOVE the services provided by Christina Roldan!!! No matter what questions I may have or how many times I need the information repeated, she is always answering my calls with such a strong positive attitude and ensures to follow up vis email or phone call with responses she may not have for me at the time. With Christina I am always greeted so amazingly and receive the best customer service ever! My fiancé and I are very pleased and grateful with everything Christina has done for us and we will always have her on speed dial for anything else that comes up! It’s so hard to find people like her, who you can tell, love their job and want to represent their company well! Thank you Christina! -Azucena"
We responded:
"Thank you for your heartfelt review, Azucena! Our team is beyond thrilled to hear about your five-star experience with Christina. It’s fantastic to know that her positive attitude and dedication to providing excellent customer service have made an impact. Christina truly enjoys helping our customers, and we're so happy to hear she has been there for you and your fiancé each step of the way. Your kind words mean the world to us. - Edgar"
Adrian Diaz
September 1, 2024
5
out of
5
rating by Adrian Diaz
"Edgar is awesome! Looking for car insurance is a hassle and a headache, but he made the process smoother. He is very informative and actually cares about what he does. Highly recommend him as an agent!"
We responded:
" Hi Adrian, Thank you for your wonderful review! Our team is thrilled to hear we were able to make the coverage process smoother for you. We are glad to learn we were informative during your visit. We appreciate your recommendation. - Edgar "
Ana Guzman
July 3, 2024
5
out of
5
rating by Ana Guzman
"I would like to give a huge thank you to Perla! She was very kind, helpful and informative about my life insurance options. She went above and beyond to explain everything to me and she was very sweet and knowledgeable! This process was smooth, simple and fast! State Farm is very lucky to have her. I will definitely recommend her and your agency to family members and friends!"
We responded:
"Thank you so much for your glowing review, Ana! I'm thrilled to hear about your experience with Perla! Your recommendation means so much to Perla and the rest of our team. We strive to deliver efficient service and knowing that you would recommend us to your family and friends is the highest compliment we could receive! Perla, especially, is so appreciative of your kind words! If you have any questions, feel free to reach out. -Edgar"
Adriana Macas
June 13, 2024
5
out of
5
rating by Adriana Macas
"I was looking for life insurance and came across Edgar Ortiz State Farm office. Ashley was the one who helped me throughout the process. It was a simple and fast process. Ashley was great at explaining how the policy works and was very patient with me. She answered all of my questions. I definitely recommend this office for any insurance needs."
We responded:
"Thank you so much for your kind words, Adriana! I'm thrilled to hear that Ashley provided you with helpful service and made the process of obtaining life insurance quick and simple for you. We always want to make sure you're comfortable and informed, so you're welcome to ask as many questions as you need! I'll pass along your appreciation to Ashley for you. We greatly appreciate your recommendation and look forward to assisting you again. Thank you for choosing the Edgar Ortiz State Farm office! -Edgar"
David Molina
May 2, 2024
5
out of
5
rating by David Molina
"Ashley helped me out made it really quick and easy for me gave me a great deal and plan for what I needed"
We responded:
"Thank you for leaving us a positive review, David! I'm very glad Ashley was able to help you efficiently, and I know she'll appreciate your kind words! If you have any questions or need assistance, feel free to let us know. -Edgar"
Ivan Villarreal
April 26, 2024
5
out of
5
rating by Ivan Villarreal
"I've been a customer for several years, over 10 years, and not once have I felt the need to look for other insurance agencies. Edgar has always helped out and provided answers for any questions I have regarding my policies. And yeah, I mean policies. I have all my vehicles (way too many), my home, medical insurance, life insurance, all covered through State Farm and they have not disappointed. I suffered an unfortunate motorcycle accident and because I was used to other companies, I expected the claim to be resolved through several weeks, but nope, Edgar and State Farm took care of it right away. A few years prior my vehicle was involved in a hit and run and even then, my insurance company simply took care of it. I'm a believer and I know I'm in good hands when it comes to my insurance. Yes I'm a real person and no I'm not a paid actor ha ha but Edgar, if you're reading... or listening, Thanks."
We responded:
"Thank you so much for your incredible review, Ivan! It's truly heartening to hear about your long-standing support of our services, spanning over a decade! Your loyalty and confidence in State Farm, especially during challenging times like your motorcycle accident and the hit-and-run incident, reaffirm our commitment to providing prompt and reliable assistance to our valued Good Neighbors. We're grateful for your genuine testimonial and for letting us help you protect what's most important to you. If you ever need anything, know that our team is here for you. -Edgar "
Cindy Melendez
April 21, 2024
5
out of
5
rating by Cindy Melendez
"Such a great experience with this office! Ashley helped to explain everything about my quote, and made me feel so comfortable!"
We responded:
"Thank you for leaving us this kind review, Cindy! It's fantastic to hear you had such a positive experience with Ashley at the office! Feeling comfortable and well-informed throughout the process is crucial, so we're very happy that Ashley was helpful. Please let us know if you have any questions. -Edgar"
Erika Mendoza
January 25, 2024
5
out of
5
rating by Erika Mendoza
"I can't express how satisfied I am with Edgar and Christina, they have made gettting AUTO insurance so easy affordable and pleasant. Thank you so much for your excellent service, patience and consideration of my insurance needs. I hope we can do more business in the future Hands down recommend this location and agents to anyone that needs any type of insurance."
We responded:
"You’re very welcome Erika! I appreciate you for taking the time to share your positive experience with my agency and thank you for your support. Your recommendation means the world to us and I look forward to the opportunity to serve you again in the future. If you have any further questions or if there’s anything else we can assist you with, remember we’re here to help! -Edgar"
Denise G
January 20, 2024
5
out of
5
rating by Denise G
"I’d been looking for a new insurance company with great coverage and customer service oriented specialists and I was recommended to speak with Perla. She’s so amazing , very attentive , accurate , fast working and knowledgeable. She helped me so much in such short time. She’s very sweet and helpful. Thank you so much Perla!"
We responded:
"You’re welcome, Denise! Thank you for your amazing feedback about Perla! I’m glad to hear she provided excellent customer care and was able to assist you. Should you require further assistance, Edgar Ortiz State Farm is available to help you with anything else you might need! –Edgar"
Drea Gonzales
January 11, 2024
5
out of
5
rating by Drea Gonzales
"I normally don’t leave reviews on google, but Christina Roldan is amazing so I just had to leave one. She made the whole process so smooth and fast..She has a great personality and had answers to any question I had. Honestly this is the best experience I’ve had with any auto insurance agent. You better give this woman a raise! She is definitely one of the reasons I will recommend anybody to State Farm. Their rates are so affordable with really good coverage and no hidden fees or b.s! No need to look elsewhere, they got you! Thank you Christina!"
We responded:
"I appreciate your feedback and am thrilled to hear that Christina provided you with such an amazing experience. Our team strives to make the insurance process smooth and fast while providing excellent customer service. I will definitely pass on your compliments to Christina. Thank you for your recommendation and your kind words. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you once again for choosing the Edgar Ortiz - State Farm office in Pico Rivera, California! – Edgar"
Michelle Dennee
December 31, 2023
5
out of
5
rating by Michelle Dennee
"Edgar Ortiz and his office have been so great to work with. Always professional and quick to answer any and all questions and concerns. This is such a wonderful small business that gives so much back to the community. Highly recommend."
We responded:
"Thank you for your kind words Michelle. I am thrilled to hear of your excellent experience. Providing professional and prompt service is a top priority for us, and I’m glad to know that we were able to address all your questions and concerns. I also appreciate your recognition of our commitment to giving back to the community. Your recommendation means a lot to us and we look forward to continuing to serve you. If there is anything else we can assist you with, please feel free to reach out! -Edgar"
adrian barragan
October 31, 2023
5
out of
5
rating by adrian barragan
"10/10 Christina is the best helped me in a matter of minutes when I struggled with other insurance brokers for weeks I’ve recommended her to all my friends and family"
We responded:
"Adrian, thank you for the feedback! We're grateful for your recommendation to friends and family. If you or anyone else needs further assistance, please don't hesitate to reach out. You’ve got a friend at Edgar Ortiz – State Farm ready to help! – Edgar"
Hilda Ochoa
October 23, 2023
5
out of
5
rating by Hilda Ochoa
"I had been looking for coverage for some time now and finally found Ashely. She was very helpful in explaining the different options. She took the time to go over another competitors rates and explained the coverage they were offering and how that compared to State Farms. I decided to go with State Farm because of Ashley. Her customer service skills, knowledge and the fact that I can speak to a live agent were the reasons why I chose State Farm."
We responded:
"Welcome to the State Farm family! We’re thrilled to hear about your experience with Ashley and our State Farm team! Ashley’s dedication to helping you understand the various insurance options, including the insightful comparisons, is truly commendable. We’re proud to have Ashley on our team, and we’re delighted that her excellent customer service and knowledge assisted in your decision to choose State Farm. Thank you for choosing us! -Edgar"
Sandy
July 14, 2023
5
out of
5
rating by Sandy
"Christina Roldan is amazing! She is always so personal and quick with request. Insurance agent in this office such as herself and Edgar are like family. Highly recommend"
We responded:
"Hi Sandy! Thank you for sharing your appreciation for Christina Roldan and my office. We truly value your feedback. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out! -Edgar"
Anthony Conde
June 23, 2023
5
out of
5
rating by Anthony Conde
"I definitely recommend this office for any of your insurance needs! Natalie helped me out to start my life insurance to protect my family. She is very knowledgeable and would recommend what’s best for you and your family."
We responded:
"Hi Anthony! Thank you for your kind words about our Agency. I’m happy to hear Natalie's expertise and dedication in assisting you with your life insurance was appreciated. Please reach out if you have any questions! – Edgar"
Mari Mujica
June 22, 2023
5
out of
5
rating by Mari Mujica
"Edgar and Staff are Very, Very, Very friendly and helpful. I can only give 5 stars, but honestly I would give a 10!"
We responded:
"Thank you for the wonderful review, Mari! Our team is very appreciative of your feedback and is so happy that you had such a positive experience with us. Please don’t hesitate to reach out if you ever have any insurance questions. -Edgar"
gabriel hernandez
June 20, 2023
5
out of
5
rating by gabriel hernandez
"Very helpful agents. My agent Natalie always is very helpful and always helps me get the best rates possible 👍🏼 10/10 recommended"
We responded:
"Hi Gabriel! I'm delighted to hear that you've had a positive experience with our agents, specifically with Natalie! Having helpful agents who go the extra mile to assist customers is always an asset. Your satisfaction and recommendation mean a lot to us, and we appreciate your kind words. Thank You! – Edgar"
Hilana Perez
June 20, 2023
5
out of
5
rating by Hilana Perez
"I usually am not one to leave reviews but I have to share what a great experience I had with my sales representative Lina! I had to look for my own insurance after years of being covered by my parents. With all this being so new to me, and having endless questions about the different types of policy’s, Lina demonstrated patience with me and explained very clearly what my options were. She was able to work with the numbers and help me as best she could with the right policy for me! Definitely will be sharing my experience and will recommend Lina to family and friends! Thank you Lina for helping me! :)"
We responded:
"Hi Hilana! Thank you for taking the time to express your appreciation and positive experience! Lina is known to go the extra mile to offer useful insights, and we are happy to hear she was able to do that for you! We appreciate your support and kindness, and we hope to be able to serve you in the future. Thanks for your recommendation! -Edgar"
LiveLikeJosh Soto
June 19, 2023
5
out of
5
rating by LiveLikeJosh Soto
"Since having State Farm Lina has been very helpful and professional she has been able to help answer all my insurance questions, thank you!"
We responded:
"You’re most welcome! We strive to provide exceptional customer service, and Lina’s commitment to assisting you and providing the information you need is truly commendable. We’re glad that she has been able to address all your concerns and guided you through the process! -Edgar"
The Round Dragon
June 19, 2023
5
out of
5
rating by The Round Dragon
"The employees here are very helpful. Lina is the person of contact that I usually speak with and she is great she was giving me the plan for my life insurance and for my family and friends"
We responded:
"Thank you for your positive feedback! We're delighted to hear that the employees at our agency have been very helpful to you. Lina is known for going the extra mile to offer useful insights, and we are happy to hear she was able to do that for you! Thanks again! – Edgar"
Giselle Ornelas
June 19, 2023
5
out of
5
rating by Giselle Ornelas
"I had the best experience with Lina. She provided so much information and happily answered every question and concern I had regarding my auto insurance. She was so patient and helpful throughout the entire process!"
We responded:
"Hi Giselle. I am happy to hear that Lina was so helpful in addressing your questions and concerns regarding your Auto Insurance. Her knowledge of insurance and passion for providing excellent customer service is part of what makes her great! -Edgar"
Laura Becerra
June 16, 2023
5
out of
5
rating by Laura Becerra
"Spoke to christina answered all my questions n helped me out had an amazing experience"
We responded:
"Hi Laura! Thank you for sharing your positive experience with Christina! We're delighted to hear that she was able to answer all your questions and provide the assistance you needed. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out! – Edgar"
Kelly Siguenza
June 14, 2023
5
out of
5
rating by Kelly Siguenza
"The employees here are very helpful. Christina is the person of contact that I usually speak with and she is great. She has an appointment with me regarding life insurance and she did a very good job explaining the different types they offer and the differences between them all. If I could give more that 5 stars I would."
We responded:
"Hi Kelly! We’re glad to know that Christina did a great job explaining the different types of Life Insurance we offer and the distinctions between them. Providing clear and comprehensive information is a priority for us, and we’re delighted that Christina was able to assist you effectively in making an informed decision. We appreciate your kind words and the trust you’ve placed in us. It means a lot to know that you would give us more than 5 stars if you could! -Edgar"
Kevin Z
June 13, 2023
5
out of
5
rating by Kevin Z
"I recently had the pleasure of working with Lina who truly went above and beyond to help me find the right coverage for my needs. Not only was she knowledgeable about all the policy options, but she also offered sound advice on what I should get in order to guarantee maximum protection. She was incredibly patient and courteous throughout the entire process."
We responded:
"Thank you so much for leaving this 5 star review, Kevin! I’m so happy to hear my team was able to help you. Lina is a valued member of our team, and I can’t wait to share your review with her! Please don’t hesitate to reach out if you have any questions. -Edgar"